Description
We are currently seeking a dynamic and customer-oriented individual to join our team as a Customer Support Agent. As a vital member of our customer support department, you will play a crucial role in ensuring exceptional customer experiences by promptly addressing inquiries, providing accurate information, and resolving customer issues with empathy and professionalism.
Job Responsibilities
- Respond promptly and effectively to customer inquiries via various channels such as phone, email, chat, and social media.
- Provide accurate and relevant information to customers regarding our products, services, policies, and procedures.
- Identify and assess customer needs, striving to exceed their expectations and deliver personalized solutions.
- Act as a liaison between customers and internal teams, ensuring seamless communication and prompt resolution of customer concerns.
- Troubleshoot technical issues and provide step-by-step instructions to assist customers in resolving problems independently.
- Keep detailed and accurate records of customer interactions, transactions, inquiries, and feedback in our CRM system.
- Collaborate with cross-functional teams to address escalated customer issues and provide timely resolutions.
- Proactively identify opportunities for process improvement and contribute to the enhancement of our customer support strategies.
- Maintain a comprehensive understanding of our products and services, staying updated on new features, updates, and industry trends.
- Strive to consistently achieve and exceed performance metrics, such as response time, customer satisfaction ratings, and first-call resolution rate.
Requirements to Work at Baxon
- Stable Internet Connection
- Laptop/Computer