Customer Support
Customer Service Agents
Baxon offers customer support agents to companies of any size. Our global customer service agents are available 24/7, providing fast and reliable customer support. We will provide 24/7 customer support services through multiple channels, including phone, email, chat, and social media. Our customer service team is trained to handle a wide range of inquiries and issues, and will be dedicated to providing high-quality service to our clients' customers.
Email Support
An asynchronous communication channel, email support allows users to describe their issues or queries in detail and provides a written record of the interaction. It’s ideal for complex issues that require step-by-step troubleshooting or documentation. demands of their responsibilities.
Live Chat Support
Chat support offers real-time interaction, allowing for immediate feedback and quicker resolutions. It’s beneficial for users who need immediate assistance or have quick questions. The interactive nature of chats enables the support team to guide users through processes or settings actively.
Phone Support
Voice calls provide the most personal touch among the channels. They’re essential for situations where verbal communication can simplify complex problems or where users are more comfortable speaking than typing. It’s also a way to build stronger rapport and trust with users, ensuring that they feel heard and understood.
Email Support
Fast and efficient resolution of customer queries and concerns through personalized email communication.
Live Chat Support
Real-time assistance and instant solutions through interactive chat, ensuring exceptional customer satisfaction.
Voice Capable Support
Professional and friendly customer service via phone, delivering prompt resolutions and a seamless communication experience.
service Features
Create customer service experiences that let customers and agents find what they need, right when they need it
Dedicated Customer Support Team
Dedicated Teams are custom, global teams that serve as an organic extension of your in-house support operations. You can start with as few as two dedicated customer support agents with a Shared Manager. The team structure is totally customizable, ranging from tier 1 support to tier 3 agents, team leads, and project managers.Â
We match your brand
We find the perfect people. The talent we attract and match to your team is key to the success of your team. We use custom hiring profiles and challenging, creative custom assessments. We look for advanced communication and problem solving skills to ensure that the people we staff for your team are going to be able to support your customers in a wide variety of scenarios.
Voice Capable Support
Professional and friendly customer service via phone, delivering prompt resolutions and a seamless communication experience.
Dedicated Customer Support Team
Dedicated Teams are custom, global teams that serve as an organic extension of your in-house support operations. You can start with as few as two dedicated customer support agents with a Shared Manager. The team structure is totally customizable, ranging from tier 1 support to tier 3 agents, team leads, and project managers.Â
We match your brand
We find the perfect people. The talent we attract and match to your team is key to the success of your team. We use custom hiring profiles and challenging, creative custom assessments. We look for advanced communication and problem solving skills to ensure that the people we staff for your team are going to be able to support your customers in a wide variety of scenarios.
Voice Capable Support
Professional and friendly customer service via phone, delivering prompt resolutions and a seamless communication experience.
Email Support
Fast and efficient resolution of customer queries and concerns through personalized email communication.
Live Chat Support
Real-time assistance and instant solutions through interactive chat, ensuring exceptional customer satisfaction.
Voice Capable Support
Professional and friendly customer service via phone, delivering prompt resolutions and a seamless communication experience.
No lock in contracts
$ No set up fees
Free to change your Agent if you need to
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Reduced Overheads: Minimizing The Need For An In-House Support Team, Leading To Cost Savings.
Reduced Overheads: Minimizing the Need for an In-House Support Team, Leading to Cost Savings In today’s fast-paced business landscape, lean operations are more than just a trend; they’re a necessity. Companies, regardless of their size or industry, are always on the hunt for opportunities to optimize their resources and enhance profitability. One such opportunity lies […]
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